ES Primary Care - Excelsior Springs Hospital
Family Medicine • Excelsior Springs, MO
Ratings by platform
- Birdeye (Excelsior Springs Primary Care): 3.9 out of 5 stars (19 reviews)
- Seniors.fyi (Excelsior Springs Hospital): 1.8 out of 5 stars (4 reviews)
- Healthgrades (Excelsior Springs Hospital): 76% patient experience rating (Multiple (HCAHPS survey data))
What patients say
Patients praise
- Some patients report attentive and thorough care from specific providers
- Helpful and compassionate staff experiences noted by some
- Convenience of onsite or local clinic services
Common complaints
- Dissatisfaction with provider availability and use of nurse practitioners instead of doctors
- Reports of poor bedside manner from some staff/providers
- Complaints regarding administrative and billing issues
- Perceived lack of listening from some medical personnel
In patients' words
"I have been going to Dr. Gartin for 2 years. He actually listens to my issues... We All absolutely Love him."
— Birdeye Review"The hospital treats pain the same way as home remedies... The ER doctor is old, slow, and doesn’t listen to patients."
— Seniors.fyi Review"I saw Dr. Hamilton today June 26, 2026. Upon meeting him, I stood to shake his hand and he took a step back... He then said, 'I am not prescribing you morphine. I'm not gonna do it.'"
— Healthgrades ReviewMore clinics in Excelsior Springs
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