Rocky Mountain Care – Evanston, WY
Rehabilitation • Evanston, WY
Ratings by platform
- NursingHomeDatabase.com / CMS Data: 5/5 stars (Overall CMS Rating) (2 complaints filed since 2023)
- SeniorAdvice.com / Medicare.gov: 3.2/5 stars (Medicare.gov historical) (2 total complaints mentioned in historical data)
- SeniorCare.com: 4.2/5 stars (Multiple user-submitted reviews)
What patients say
Patients praise
- Compassionate, professional, and friendly staff during end-of-life care
- Cooperative management willing to work with families on specific requests
- Warm and welcoming environment for visitors
- High CMS-rated facility with good overall quality measures
Common complaints
- Concerns regarding staff being overwhelmed
- Reports of inadequate communication with administration regarding concerns
- Isolated reports of neglect or poor hygiene (e.g., sitting in wet clothing)
- Historical complaints regarding lack of accommodations for specific mobility needs
- Specific complaints investigated for accident hazards and resident protection against neglect/abuse
In patients' words
"The staff was so gentle with me and walked me through each step... They even fed me and assisted me with anything that myself or my mom needed... All of the staff, and management are wonderful!!"
— Family member of a former patient"The nurses seem overwhelmed!!!!! If you address a concern with the nurse admin you are likely to be ignored so, you will need to be persistent... Our dad has also sat in his wet pants all day."
— User review on SeniorCare.comMore clinics in Evanston
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