Behavioral Health | Humboldt County, CA - Official Website
Mental Health/Psychiatry • Eureka, CA
Ratings by platform
- Crestwood Behavioral Health Center (Birdeye): 3.2 star rating (7 reviews)
- Humboldt County Mental Health (Birdeye): 2.8 star rating (5 reviews)
- Sempervirens 24-Hour Psychiatric Facility (MindBridge Academy summary of Google reviews): 2.9/5 average (27 reviews)
- North American Mental Health Services (MindBridge Academy summary of Google reviews): 4.2/5 average (37 reviews)
- Trumpet Behavioral Health (Birdeye): 5.0 star rating (6 reviews)
- County of Humboldt DHHS BH Adolescent Treatment Program (Recovered TrustScore): 3.85/5 TrustScore (Bayesian average) (Not stated (TrustScore methodology))
What patients say
Patients praise
- Some providers in the area receive high patient satisfaction (e.g., 4.2/5 or 5.0/5 ratings on aggregated review pages).
- Some reviewers describe certain staff/doctors as caring or helpful.
- Existence of formal complaint/grievance processes for Behavioral Health clients.
Common complaints
- Low aggregated ratings for certain Humboldt County Behavioral Health-related entities (e.g., 2.8/5 and 3.2/5 on Birdeye; 2.9/5 on a Google-review summary).
- Some online reviews express dissatisfaction and allege poor care or issues with staff/operations (as quoted in Birdeye review excerpts).
- Grievance/grievance-appeal documentation indicates complaints may be common enough to formalize procedures.
In patients' words
"“They have about 15 openings… but never hire anyone to fill them. Why? So they can keep paying the 3 top people about $300,000 a year and do nothing to help our community.”"
— Crestwood Behavioral Health Center review excerpt (Birdeye)"“Most of the time it's a pretty decent place. But the staff gets burned out and I don't blame them. Some of them really care.”"
— Sempervirens 24-Hour Psychiatric Facility review excerpt (MindBridge Academy)"“My Doctor is great! Very friendly, nice and genuinely cares! The staff are also very friendly and nice! I’m happy to have transferred…”"
— North American Mental Health Services review excerpt (MindBridge Academy)"“If I had other choices, I would still get services from this agency.” (Consumer Perception Survey indicator statement context)"
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