Urgent Care in South Burlington, VT - ClearChoiceMD
Urgent Care • Essex, VT
Ratings by platform
- Top Rated Local: 4.1 out of 5 stars (average across 157 reviews) (157 reviews)
- Claimbo: 2.18 out of 5 stars (17 votes)
What patients say
Patients praise
- Convenience of online spot-in-line registration features
- Friendly, professional, and thorough interactions with specific medical providers and front-desk staff
- Clean, bright, and welcoming facility environment
- Effective treatment for certain non-emergency medical conditions by specific practitioners
Common complaints
- Concerns regarding billing practices, including unexpected charges, difficulty obtaining refunds, and unauthorized charges
- Long wait times, including reports of multi-hour waits
- Perceived low quality of care, including concerns about misdiagnosis and inappropriate prescription of antibiotics
- Staff responsiveness and communication issues, particularly regarding virtual appointments and billing inquiries
In patients' words
"I found everyone at ClearChoice very thorough and conscientious, spending plenty of time discussing my health concern and forwarding a path for next steps. I was in and out in 30-40 minutes."
— MapQuest (user review)"Today there is an obvious decline in reception, wait time, PA care, and marketing messaging, and I waited over 5 hours. ... LOSS OF TIME, MONEY. DISCOURTESY FROM RECEPTION TO NURSE TO PHYSICIANS ASSISTANT WITH ONLY ONE THING IN MIND, TO CHARGE THE INSURANCE COMPANY FOR A LESS THAN WORTHWHILE VISIT."
— PissedConsumer (user review)"This company is taking advantage of the lack of healthcare available in areas and charging people more times than they are authorized to so that they can make more money. It's dirty business and they know it."
— Better Business Bureau (customer complaint)More clinics in Essex
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