Escanaba - OSF St. Francis Hospital
Orthopedics • Escanaba, MI
Ratings by platform
- National Rural Health Association patient experience survey: 4 out of 5 stars (for patient experience) (8 reviews (on Yelp))
- Healthgrades: 71% of patients rated 9 or 10, 68% would definitely recommend
What patients say
Patients praise
- High percentage of patients would recommend the hospital to others
- Generally positive experiences with nurse and doctor communication
- Strong scores for discharge information and education provided to patients
- Awarded a 4-star patient experience rating by the National Rural Health Association
- Appreciation for attentive and kind care from staff and medical teams
Common complaints
- Frustration with hospital billing procedures and customer service
- Concerns regarding telephone responsiveness and hold times
- Reports of noise in the hospital environment at night
- Mixed feedback on care transitions and understanding of recovery plans
In patients' words
"Received amazing care, I appreciate how attentive and kind all the staff, nurses, and Dr. Gearhart were. Thank you for helping me through a difficult time."
— Apple Maps review"OSF has terrible billing procedures and customer service. They submitted a wrong code for a doctor visit..."
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Our Locations
Patients praise: Professional, kind, and attentive staff/providers · Effective communication and listening skills.
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