Enfield | hartfordhealthcare.org | Hartford HealthCare | CT
Pain Management • Enfield, CT
Ratings by platform
- Solv Health (Hartford HealthCare- GoHealth Urgent Care, Enfield): 4.8 out of 5 overall rating (7,435 patients shared ratings)
- Zocdoc (Hartford Health-Go Health Urgent Care-Enfield): 4.72/5 overall rating; 5/5 bedside manner (32 patients reviewed)
- Yelp (Hartford HealthCare Medical Group): 1.7 average rating (159 reviews)
What patients say
Patients praise
- Urgent care ratings are high overall (e.g., 4.8/5; 4.72/5)
- Staff described as professional/caring and facilities described as clean/organized
- Some patients report reasonable wait times
- Some patients praised systems like calling ahead to save a place
Common complaints
- Reports of rude/dismissive front desk staff and poor responsiveness
- Complaints about delays (e.g., being put on hold; wait/appointment delays) and administrative issues (forms not returned, rescheduling problems)
- Negative experiences related to communication/return calls and perceived lack of prioritization
- Corporate/service-wide billing/payment complaint themes (BBB profile)
In patients' words
""Rude! Rude! Rude! Put on hold for 15 min and had to hang up""
— localitybiz.com listing for Hartford Hospital Family Health Center — Enfield""The team members were professional and caring...""
— localitybiz.com listing for Hartford HealthCare-GoHealth Urgent Care — Enfield""Patient ratings and reviews 4.8 Overall rating... 7,435 patients have shared ratings""
— solvhealth.com page for Hartford HealthCare- GoHealth Urgent Care, Enfield""Hartford HealthCare Medical Group has an average rating of 1.7 from 159 reviews""
— yelp.ca brand page for Hartford HealthCare Medical Group""This profile includes complaints..." (customer complaints summary)"
— BBB complaints profile for Hartford HealthCare CorporationMore clinics in Enfield
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