Optometrist Serving the Entire Enfield Area | Eye Doctor Enfield CT
Optometry • Enfield, CT
Ratings by platform
- Healthgrades (Dr. Lily Yeh, OD): 3.2 star rating (11 reviews)
- Healthgrades (Dr. Joshua Orlen, OD): 3.8 star rating (4 reviews)
- Zocdoc (Dr. Joshua Orlen, OD): 4.97/5 overall rating (not stated)
- Yelp (Emily Eye Care): 5-star mentions / high rating sentiment (site excerpt shows positive reviews) (15 reviews)
- Birdeye (Orlen Eye Care): 4.3 star rating (12 reviews)
- Vitals (Dr. Kimberly A. Lucey, P.C.): not stated; review excerpts are positive (43 reviews (showing 1 to 10 of 43))
- Yahoo Local (Emily Eye Care): 4.0 rating (out of 5) (15 reviews)
What patients say
Patients praise
- Friendly and accommodating staff
- Doctors who listen, answer questions, and explain conditions well
- Competent / thorough eye care and professional, kind bedside manner
- Fast or efficient visits; quick assistance
- Clean, neat, calming office environment
- Long-term patient loyalty (going for decades)
Common complaints
- Long wait times / delays even after scheduled appointments
- Rude or dismissive staff and feeling not respected
- Scheduling/online appointment issues (couldn’t see appointment)
- Appointment felt rushed
- Difficulties with frames/lens fitting or lack of helpfulness during fitting
- Complaints about decision-making trust / not listening
In patients' words
"“They said the app doesn’t work, and they couldn’t see me… sorry that I was confused. I would have accepted any type of accommodation but now I’m upset.”"
— Healthgrades review excerpt for Dr. Lily Yeh, OD"“Waited an hour (still waiting) after scheduled follow-up. Staff was rude and dismissive.”"
— Healthgrades review excerpt for Dr. Joshua Orlen, OD"“Really great service… I’m usually not in the building for longer than a minute before someone comes to assist me.”"
— Birdeye review excerpt for Orlen Eye Care"“I highly recommend Emily Eye Care! I had an excellent experience with Dr Lewis… He is attentive, extremely knowledgeable and very friendly and kind. He listens carefully and takes the time…”"
— Yahoo Local review excerpt for Emily Eye CareMore clinics in Enfield
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