Dr. Joshua Orlen | Trusted Eye Doctors in Enfield, CT
Optometry • Enfield, CT
Ratings by platform
- Zocdoc: 4.97/5 (Multiple (Zocdoc aggregate))
- Healthgrades: 3.8/5 (4 ratings)
- Birdeye (Orlen Eye Care): 4.3/5 (12 reviews)
What patients say
Patients praise
- Patients appreciate his thoroughness and bedside manner in some instances
- Some patients find him to be a professional, personable, and compassionate doctor
- Fast service for minor adjustments and assistance reported by some patients
Common complaints
- Long wait times and overbooking of appointments
- Rudeness or dismissiveness from office staff/management
- Complaints regarding clinical care, specifically inaccurate prescriptions and issues with contact lens fitting exams
- Difficulties scheduling follow-up appointments when problems arise
In patients' words
"Waited an hour (still waiting) after scheduled follow-up. Staff was rude and dismissive. Seems they book multiple patients at the same time. How is my time not as important as his?"
— Healthgrades reviewer"I ve been seeing Dr Orlen for years. He's such a great Dr but better yet he's an amazing person. I called this morning because my contact was irritating my left eye. . . I greatly appreciate that fast, courteous servi..."
— Birdeye reviewer"Incomplete exam, unconcerned with patient care or experience, charged for a repeat exam to CORRECT the incorrect prescription (after glasses had been made)"
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