Elyria Family Health Center | Cleveland Clinic
Primary Care • Elyria, OH
Ratings by platform
- Apple Maps: 2.5 out of 5 stars (10 reviews (Apple Maps))
What patients say
Patients praise
- Fast service in some instances
- Kind and compassionate care from certain staff members and nurses
- Some patients reported efficient intake processes and comfortable experiences
Common complaints
- Strict appointment arrival policies, specifically regarding patients being turned away for being a few minutes late
- Long wait times and organizational issues with appointment scheduling/kiosks
- Perceived poor bedside manner and lack of compassion from some staff members
- Dissatisfaction with the billing process and perceived high costs for minimal service
- Reports of technical issues (systems down) causing significant delays
- Limited services (e.g., lack of onsite X-ray when the main building is closed)
In patients' words
"My 85 year old mother was 10 minutes late for an appointment and the woman at the desk told her she had missed her appointment. Was rude and uncaring."
— LocalityBiz user review"I’ve showed up early for my last 3 appointments. Not ONE of the happened bc the staff here screwed up. They’re either running 1.5 hours late without notifying anyone..."
— LocalityBiz user review"My first time going to this facility. I was leery because of the reviews. But also took the negative with grain of salt. All I have to say is this clinic is amazing!!"
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