Elyria, OH
Family Medicine • Elyria, OH
Ratings by platform
- UH Elyria Medical Center (Healthgrades): 64% would recommend (patient experience rating) (Not specified in snippet)
- UH Elyria Medical Center (Rehab.com): 2.63/5 (269 reviews)
- UH Elyria Medical Center (Momentary Labs / CMS HCAHPS): 3-star overall patient satisfaction rating (out of 5) (1,227 patient surveys)
- University Hospitals Elyria Medical Center (US News): Patient Experience Score: 3 out of 5 (Not specified in snippet)
- Mercy Health-Lorain Hospital (US News): 85% willing to recommend (Not specified in snippet)
- Mercy Regional Medical Center / Mercy Health-Lorain (Momentary Labs / CMS HCAHPS): 3-star overall rating; 55% would recommend (498 patient surveys)
What patients say
Patients praise
- Nurse communication/rapport cited as strong area (e.g., high nurse communication percentages; positive mentions of nurses and staff)
- Cleanliness/being clean and quiet noted positively in some metrics/surveys
- Care team/staff described as caring/patient in positive user reviews
Common complaints
- Staff responsiveness/help when needed scored lower than national average or identified as an area for improvement
- Communication about medicines and some doctor communication metrics below national average
- Operational/administrative problems (unorganized registration/admitting, delays, low staffing) and some negative ER experience/being dismissed
- Potential poor perception of urgency/caring in emergency situations
In patients' words
"“I was on the 8th floor, and want to really thank Nurses Courtney, Ashleigh, Sarah…”"
— Rehab.com review text for UH Elyria Medical Center (Elyria, OH)"“It’s was quite a wait to see a doctor but it was clear they were low on rooms and seemed to be understaffed at the time.”"
— Rehab.com review text for UH Elyria Medical Center (Elyria, OH)"“I was completely dismissed… I will NEVER RETURN HERE.”"
— Rehab.com review text for UH Elyria Medical Center (Elyria, OH)"“this hospital is the most unorganized hospital I have ever been to.”"
— localitybiz.com review text for UH Elyria Medical Center"“I do have to say this hospital is the most unorganized hospital I have ever been to… 3 calls… asking where she was”"
— localitybiz.com review text for UH Elyria Medical Center"“It’s a clean accommodating facility. Quite beautiful lobby and structure.”"
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