Geriatric Medicine - | Crystal Run Healthcare
Geriatric Medicine • Elmira, NY
Ratings by platform
- Zocdoc: 4.46/5 (Middletown Urgent Care) (130 reviews)
- Yelp: 1.5/5 (Middletown) (246 reviews)
- Yahoo Local: 2.5/5 (Monroe) (44 reviews)
What patients say
Patients praise
- Professional and compassionate individual staff interactions in specific departments
- Satisfactory experiences for certain routine procedures or specific specialists
Common complaints
- Long wait times at check-in and for appointments
- Difficulties with administrative tasks such as prescription faxing and billing errors
- Poor customer service and perceived lack of responsiveness during phone calls
- Dissatisfaction with quality of care and accessibility since the Optum acquisition
In patients' words
"Another phone call, I’m on for 50 minutes, an hour - only to be hung up on."
— Patient, News 12 Report (2025)"The line to be checked in was out the door. It was like waiting in a que at the airport."
— Patient Review, Yahoo LocalMore clinics in Elmira
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