Eye Care (Ophthalmology)
Ophthalmology • Elmhurst, IL
Ratings by platform
- Healthgrades (Dr. Jonathan Kruh): 4.8 out of 5 stars (88 reviews) (88)
- Vitals (Dr. Michelle Rhee): 3.7 out of 5 stars (8 reviews)
- Vitals (Dr. Neelofar Ghaznawi): 4.0 out of 5 stars (8 reviews)
- Vitals (Dr. Juan Romero): 4.6 out of 5 stars
- Yelp (Elmhurst Eye Care Center): 3.5 out of 5 stars (3 reviews)
- City Eye Optical (Birdeye): 4.7 out of 5 stars (150 reviews)
What patients say
Patients praise
- High level of clinical expertise and knowledge among physicians
- Thorough and comprehensive eye examinations
- Doctors who are good listeners and explain conditions clearly
- Helpful and friendly support staff in clinical areas
- Ability to accommodate urgent or flexible appointment needs
Common complaints
- Long waiting times in crowded offices
- Rude or unprofessional customer service in optical/eyewear departments
- Communication and billing issues, particularly regarding insurance coverage and refunds
- Perceived lack of empathy, warmth, or good bedside manner in some physicians
- Facility maintenance concerns in older offices
In patients' words
"Dr. Kruh had a good bedside manner and was knowledgeable and professional in explaining my condition and treatment options."
— Healthgrades patient review"Horrible demeanor and lazy. She was complaining to her colleagues that she had to leave and did not have time to see more patients."
— Vitals patient review for Dr. Michelle Rhee"The office can certainly use a facelift, and sometimes can be a madhouse, but Dr. Ghaznawi and the technicians are fantastic."
— Vitals patient review for Dr. Neelofar Ghaznawi"Overall, my experience with Malik Eye Care Optical was worst. I suggest whoever go there, be very careful with the optical department. I cancelled my next appointment just because of the lady in the optical section who has zero customer service."
— My Vision Care review for Malik Eye CareMore clinics in Elmhurst
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