Northern Light Cancer Care - Northern Light Maine Coast Hospital
Hematology • Ellsworth, ME
Ratings by platform
- CMS/HCAHPS (via Momentary Labs): 3 out of 5 stars (338 completed patient surveys)
- CMS Overall Star Rating: 2 out of 5 stars
- Leapfrog Group (Outpatient Surgery): 81% overall rating of facility
What patients say
Patients praise
- Positive ratings for hospital cleanliness
- Strong performance in outpatient surgical settings for patient experience
- Many patients report high satisfaction with overall facility experience in specific domains
Common complaints
- Reports of poor communication with nursing and medical staff
- Concerns regarding pain management and responsiveness
- Lower overall patient satisfaction ratings in some CMS-based metrics
- Mixed experiences regarding the environment, including quietness of rooms
In patients' words
"They tortured me, ignored my severe pain, because the nurse hated me and wanted to make me suffer. They put me in the worst room without a nurse call button..."
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