Northern Light Surgery - Northern Light Maine Coast Hospital
General Surgery • Ellsworth, ME
Ratings by platform
- Healthgrades (hospital): 55% patient experience rating; 20% lower than national average (patient experience rating) (Not stated (site reports patient experience metrics))
- Momentary (hospital): 3 out of 5 overall hospital rating (3★) (338 patient surveys (completed))
- MedicareList (hospital/HCAHPS summary): Not a star rating, but 'Willingness to recommend' reported as 65% yes definitely/probably (and 27% 'no') (Not stated as a total count in the snippet)
- Yelp (hospital page): Mixed/negative individual reviews noted (example: severe pain ignored; worst room without call button) (Not stated in provided snippet)
What patients say
Patients praise
- Cleanliness was commonly rated highly (e.g., 'always clean').
- Communication from nurses/doctors and discharge information were often reported positively.
- Higher physician-level feedback was very strong for at least one surgeon (Dr. Lloyd Harmon).
Common complaints
- Patient experience ratings are below national averages in some areas.
- Reported concerns include communication gaps (especially quietness/staff responsiveness) and some negative anecdotal accounts on Yelp.
- Care transition/understanding after discharge and quietness ratings appear weaker than national averages.
In patients' words
""They tortured me, ignored my severe pain, because the nurse hated me and wanted to make me suffer. They put me in the worst room without a nurse call button""
— Yelp review text (Northern Light Maine Coast Hospital - Ellsworth)""Northern Light Maine Coast Hospital ... has a 3-star overall patient satisfaction rating""
— Momentary Labs summary (338 patient surveys)""The hospital's top strength is its cleanliness, with 76.0% of patients reporting that the hospital was always clean""
— Momentary Labs summary (cleanliness metric from CMS HCAHPS)""Would you trust him with my life... explains everything before and after, and never makes me feel like I'm being rushed in and out. Highly recommended.""
— Healthgrades review snippet for Dr. Lloyd Harmon (affiliated with Northern Light Maine Coast Hospital)More clinics in Ellsworth
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