Northern Light Emergency Care - Northern Light Maine Coast Hospital
Emergency Medicine • Ellsworth, ME
Ratings by platform
- CMS HCAHPS / Patient Experience Data: 3 out of 5 stars (338 patient surveys analyzed)
- CMS Star Rating: 2 out of 5 stars (N/A)
- Yelp (via Apple Maps): 2.5 out of 5 stars (17 reviews)
What patients say
Patients praise
- Cleanliness of the facility reported as a strength
- Effective discharge information provided to patients
Common complaints
- Reports of feeling ignored or mistreated by staff
- Concerns regarding pain management in the emergency setting
- Issues with hospital environment, such as room quality and noise levels
In patients' words
"They tortured me, ignored my severe pain, because the nurse hated me and wanted to make me suffer. They put me in the worst room without a nurse call button."
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