WVU Cancer Institute | WVU Medicine
Oncology • Elkins, WV
Ratings by platform
- Birdeye (WVU Cancer Institute, 143 reviews): Review sentiment appears mixed based on both critical and other review text shown; no overall star rating displayed in snippet (143)
- CancerLogix (WVU Cancer Institute; CMS overall hospital rating): 2/5 CMS overall hospital rating (HCAHPS-based) (943 completed surveys (HCAHPS 04/01/2024–03/31/2025))
- BBB (WVU Medicine Hospital Services complaints): N/A (complaints statistics shown rather than a rating) (15 total complaints in last 3 years; 8 complaints closed in last 12 months)
What patients say
Patients praise
- Some patient-related feedback highlights gratitude/positive experiences with oncology care (example from WVU Cancer Institute-related review page includes appreciation for a care experience).
Common complaints
- Critical patient experiences/complaints appear in online review content (e.g., concerns about treatment outcomes and cautions about care).
- Low CMS-based patient experience score for the cancer center/hospital (CancerLogix shows 2/5).
- BBB lists a measurable number of complaints against WVU Medicine Hospital Services (billing/other issues referenced in complaint text).
In patients' words
"“Test minority patient's before giving Keytruda infusion. One infusion treatment killed my Husband... Be wary of Snake oil peddlers.”"
— Birdeye review for WVU Cancer Institute"“CMS Overall Hospital Rating 2/5” (with 943 completed surveys, HCAHPS 04/01/2024–03/31/2025)"
— CancerLogix for WVU Cancer Institute"“15 total complaintsin the last 3 years. 8 complaintsclosed in the last 12 months.”"
— BBB complaints page for WVU Medicine Hospital ServicesMore clinics in Elkins
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