Ear, Nose & Throat Specialists - The South Bend Clinic
Ear, Nose, and Throat (Otolaryngology) • Elkhart, IN
Ratings by platform
- The South Bend Clinic (Press Ganey Patient Satisfaction Survey): 4.7 to 4.9 out of 5 (provider-specific satisfaction ratings) (Varies by provider (e.g., 477 ratings for Dr. Pfeiffer, 407 for Dr. Persino, 215 for PA Christy Lee))
What patients say
Patients praise
- High clinical expertise of ENT physicians
- Professional and thorough care
- Good bedside manner and patient engagement
- Clear explanations of conditions and treatment plans
Common complaints
- Administrative inefficiencies
- Long waiting times for appointments
- Poor communication from administrative staff
- Perceived lack of empathy or feeling rushed during some visits
In patients' words
"Doctor Persino was professional, knowledgeable, thorough and personable. He listened attentively and explained clearly."
— The South Bend Clinic patient satisfaction survey feedback"Reviews indicate a significant dissatisfaction with the service attitude of the administrative staff, who are often described as rude and unresponsive."
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