SSM Health St. Anthony Healthplex | El Reno, OK
Family Practice • El Reno, OK
Ratings by platform
- Birdeye: 3.8 out of 5 stars (152 reviews)
- Location.com: 3.7 out of 5 stars (161 reviews, as of June 2026)
What patients say
Patients praise
- Prompt and efficient emergency medical response for some patients
- Friendly, caring, and professional nursing and medical staff reported by many users
- Clean facilities and quick check-in processes for some visits
Common complaints
- Long wait times for both urgent care and emergency services
- Perceived dismissive behavior or communication gaps from staff
- Inconsistent experiences with diagnosis and treatment quality
- Frustration with appointment scheduling systems in an urgent care setting
- Reported instances of facilities closing earlier than posted hours
In patients' words
"The gentleman at the desk was very kind and helpful. I got called back immediately. All of the nursing staff was wonderful. The doctor was friendly and caring. It was the fastest trip to the ER I've ever had."
— Birdeye Patient Review"What is the point of being an urgent care if you walk in and they tell you it will be 3 hours cause every booked appointments online. ... It’s too bad el Reno doesn’t have more choices."
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