El Monte Comprehensive Health Center
Family Medicine • El Monte, CA
Ratings by platform
- Aggregated review sites, Yelp, and MapQuest: Varies significantly by source, generally appearing mixed (e.g., 3.9/5 from aggregated data; 2.5/5 on Yelp/MapQuest) (Varies; one source cites 277 total, another 46 on Yelp/MapQuest, and others cite 17 or 32 reviews)
What patients say
Patients praise
- Some staff members described as professional, friendly, and helpful
- Positive experiences with specific departments or services, such as lab work and dental care in some instances
- Cleanliness of the facility mentioned by some patients
- Specific doctors noted for taking the time to listen and thoroughly explain conditions
Common complaints
- Extreme difficulty scheduling appointments, including lack of call-backs and long wait times on the phone
- Significant delays for both routine appointments and specialist referrals, sometimes spanning months
- Reports of rude, unhelpful, or dismissive front desk and receptionist staff
- Instances of perceived rushed care and communication barriers with physicians
In patients' words
"Making an appointment here is seriously the WORST! ... I never received a call back."
— Unilocal review"Absolutely amazing staff! Quality of healthcare service was on point! I'm so glad I'm able too use this facility for my ailments."
— MapQuest/Yelp review"They over book patients and just to see a dr the wait times are 3 to 5 months. Then when you get referral to specialist that is another 3 to 5 motnhs wait."
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