Planned Parenthood Northern California - El Cerrito Health Center
Internal Medicine • El Cerrito, CA
Ratings by platform
- HelpConnectUsa: 3.9/5 (34)
- Unilocal (pt): not stated (20)
- Unilocal (en): not stated (20)
What patients say
Patients praise
- Friendly, comforting, professional staff
- Perceived thorough care and helpful clinicians/NPs
- Good organization for some appointments (appointment-based, not having to wait)
- Free/low-cost services and provision of items (e.g., condoms/lube/emergency contraception)
Common complaints
- Long waits / clinic running behind
- Communication/appointment handling issues (transparency about delays, priority for on-time vs late arrivals)
- Perceived quality-of-care problems (e.g., not ordering requested tests, inadequate explanations/notes)
- Instances of rude/attitude from staff and feeling judged or treated dismissively
- Location/administrative issues (difficulty finding office after move; being refused for being late even by minutes)
In patients' words
"“Had an absolutely amazing experience!!! I 100% recommend making an appointment and coming in. Staff were all so nice and comforting.”"
— Yelp (Planned Parenthood – El Cerrito)"“Most of the negative reviews are about waiting time?... The level of care and professionalism here is unmatched.”"
— localitybiz.com (review excerpts)"“I literally was sitting in the waiting room for a whole hour to then be told it would be another half hour just to be seen… I won’t be using Planned Parenthood services anymore.”"
— localitybiz.com (review excerpts)"“This place use to be great like 10 years ago. Not anymore… I was told since I was 3 minutes late, I wouldn't be helped and had to reschedule.”"
— ovu.com (Planned Parenthood - El Cerrito Health Center Reviews)"“I’ve been sitting here for almost an hour!... mind you I had an appointment so there should be no reason to wait…”"
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