Kidney Care - Nephrology - Southcoast Health

Patients praise

• Many patients commend individual nephrologists for being thorough, knowledgeable, and caring
• Patients appreciate providers who explain complex test results clearly and involve them in health planning
• Staff at various Southcoast Health locations are frequently described as polite, professional, and efficient

Common complaints

• Some patients have reported feeling patronized or dismissed by specific providers
• External facilities associated with Southcoast Health (such as the behavioral health center in Dartmouth) have faced public complaints regarding communication issues, discharge processes, and staff behavior
• General complaints about administrative processes at Southcoast Health include long wait times on phone lines, appointment cancellations, and difficulties reaching staff