Dialysis | MaineHealth
End-Stage Renal Disease (ESRD) Treatment Clinic • Eastport, ME
Ratings by platform
- CMS Five Star Rating: 3 out of 5 stars (Data based on period 01/01/2016-12/31/2019)
What patients say
Patients praise
- Staff is described as attentive and familiar to patients
- Small clinic size allows for personalized, caring interaction
- Lifesaving convenience for local residents by eliminating long travel times to other cities
- Staff goes above and beyond to support patient needs outside of direct treatment (e.g., assistance with transportation issues)
Common complaints
- Patients may experience good days and bad days due to the nature of dialysis treatment
- Potential wariness of patients regarding new facilities or staff
In patients' words
"I think what happened was that they realized that because we were small we could be more attentive, that our staff was basically people that they knew. They became pretty comfortable after the first treatment."
— Bangor Daily News report citing facility staff"I like to have time to sit down and talk to the patients every day. I think people feel safe and real cared for, and that is always priority number one."
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