Our Facilities | Brown University Health
Dialysis • East Providence, RI
Ratings by platform
- Birdeye (Brown Physician Patient Center): 3.9/5 stars (25 reviews)
- Birdeye (Brown Medicine Travel Clinic): 2.6/5 stars (40 reviews)
- Birdeye (Lifespan Laboratories): 4.1/5 stars (21 reviews)
What patients say
Patients praise
- Praise for individual physicians, nurses, and clinicians for being professional, kind, and knowledgeable
- Efficient and positive experiences with certain specific services like infusions, lab work, and imaging
- Modern facilities with clean environments and ample parking
- Availability of same-day sick visits and comprehensive primary care services
Common complaints
- Difficulty reaching the offices via phone (unanswered calls, long wait times, being disconnected)
- Issues with appointment scheduling, cancellations, and long wait times for new patient appointments
- Lack of responsiveness regarding referrals and follow-ups
- Complaints about administrative processes and insurance acceptance policies
In patients' words
"I had the best care by the nurses especially Wendy during my infusion there. She was calm, comforting and extremely knowledgeable..."
— Patient Review (Brown Physician Patient Center)"communicating with this practice is a nightmare. no one answers the phone after 9am... my doctor is great. everything else sucks."
— Patient Review (Brown Medicine)"Needed a chest xray to rule out pneumonia... Greeted by professional and efficient staff right away in what seems like a brand new office! ... Excellent experience."
— Patient Review (Lifespan Medical Imaging)
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