MercyOne Genesis Moline Health Plaza
Primary Care • East Moline, IL
Ratings by platform
- Birdeye: 3/5 stars (2 reviews)
- Toprated Business (aggregated data): 2.9/5 stars (27 reviews)
- MercyOne official provider page: Not explicitly aggregated, but includes 38 reviews for a specific provider (38 reviews)
What patients say
Patients praise
- long-term positive relationships with primary care providers
- compassionate care during complex medical treatments like oncology
- coordinated, multi-disciplinary team efforts in rehabilitation and fitness programs
- clear and understandable communication from some doctors
Common complaints
- frustrating billing and administrative processes
- difficulty reaching staff by phone
- long wait times for appointments or services
- perceived dismissiveness or lack of bedside manner from certain staff
- complaints about clinic efficiency and policies
In patients' words
"Was given the run around several times and bounced back and forth between people who never would answer a simple question... Very frustrating"
— WebMD review regarding billing"After a nearly 4 hour wait, I was seen by the incompetent Nursey nurse Julie, who would not give me a prescription... She was condescending, rude, clearly had a God complex."
— LocalityBiz review regarding clinic experience"I've been seeing Dr Anderson for almost 20 years. I'll be sad when he retires!"
— MercyOne official provider page review for Dr. Brian AndersonMore clinics in East Moline
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