MercyOne Genesis Moline Health Plaza
Family Medicine • East Moline, IL
Ratings by platform
- Birdeye: 3.0/5 stars (2 reviews)
- MercyOne official provider page (verified surveys): 4.8/5 stars (38 reviews (for specific provider))
- WebMD: 1/5 stars (1 review)
What patients say
Patients praise
- Highly rated individual providers (e.g., specific long-term family physicians)
- Attentive and helpful clinical staff who listen to patient concerns
- Efficient check-in processes for some patients
- Clear explanations of medical issues and treatment plans by some doctors
Common complaints
- Billing and financial transparency issues
- Dissatisfaction with walk-in clinic and urgent care services, including long wait times and perceived lack of thorough care
- Communication issues and staff conduct, with some reports of rude or dismissive interactions
- Inconsistency in quality of care between different providers
In patients' words
"I've been seeing Dr Anderson for almost 20 years. I'll be sad when he retires!"
— MercyOne official provider page"Had a problem with my lab billing. Was given the run around several times and bounced back and forth between people who never would answer a simple question... Very frustrating"
— WebMD"One star is too many. We tried to call in to make an appointment, but were told to walk in. After a nearly 4 hour wait, I was seen by the incompetent Nursey nurse... No thank you, no goodbye."
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