Physical Therapy Rehabilitation - Brooks-TLC Hospital System, Inc.
Physical Therapy • Dunkirk, NY
Ratings by platform
- Vivian Health: 3.1 out of 5 stars (based on 7 reviews) (7 reviews)
- Google (via Nursa): 2.6 out of 5 stars (based on 130 reviews) (130 reviews)
- Facebook: 64% recommend (based on 57 reviews) (57 reviews)
- Healthgrades: 57% patient experience rating (noted as 18% lower than national average) (N/A)
- CareTransparency: 87 out of 100 patient satisfaction score (N/A)
What patients say
Patients praise
- Physical therapy department specifically noted for knowledgeable and dedicated staff with positive outcomes
- Some patients report positive interactions with staff members
- High patient satisfaction scores reported in some specific metrics or sources
Common complaints
- Negative perceptions of staff conduct, including reports of being rude, insensitive, or condescending
- Concerns regarding emergency department wait times and triage efficiency
- Complaints about perceived lack of urgency or dismissiveness from medical staff regarding patient pain or symptoms
- Limited facility infrastructure or outdated perceptions of the environment
In patients' words
"Awesome P.T. staff, great workout with wonderful results!! Tammy and Nate are so knowledgeable, great to be under their care!!"
— Facebook Post (Brooks-TLC Hospital System)"If you want to die/ get the worse treatment possible this is where you want to come. Came here expecting help while waiting in pain beyond belief the staff was literally sitting around joking barely doing their job."
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