Medical Associates Clinic - E. - MercyOne
Internal Medicine • Dubuque, IA
Ratings by platform
- Apple Maps: 2.5/5 (12)
- Vitals: Not explicitly stated (low) (1 written review)
What patients say
Patients praise
- Helpful phone customer service
- Convenient pharmacy services
Common complaints
- Billing and insurance transparency issues (e.g., unexpected out-of-network costs)
- Poor communication between providers and staff
- Long wait times
- Concerns regarding the continuity of patient-centered care
In patients' words
"Medical Associates says that they will file a claim to any insurance but what they don’t tell you is that the doctor you see may not be within your coverage of insurance. I have never experienced that at any urgent care and they are NOT upfront about it."
— LocalityBiz review"The billing department screwed me over. They said I had to pay my procedure ahead of time which I had to pay via credit card. They then went on to bill my insurance for the same amount."
— Apple Maps review"This facility definitely does not provide patient centered care. Instead of making an easy transition when a physician joins, it turns into a nightmare for the patient."
— Vitals reviewMore clinics in Dubuque
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