Gastroenterology Care - MercyOne
Digestive Health • Dubuque, IA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (981 surveys)
- Ratings.md (MercyOne Gastroenterology Care): 4.8 out of 5 stars (513 verified ratings)
- US News (Dr. Krishnarao V. Gorrepati): 4 out of 5 stars (20 reviews)
What patients say
Patients praise
- High levels of patient satisfaction with nurse communication and staff responsiveness
- Providers frequently praised for being good listeners, thorough in explanations, and knowledgeable
- Patients appreciate quick responses to portal messages and concerns
- Clear communication regarding test results and treatment plans in many cases
Common complaints
- Some patients report negative attitudes from providers, citing perceived arrogance or lack of empathy
- Concerns regarding the speed of treatment and follow-up processes
- Isolated reports of unsatisfactory communication regarding care plans or educational materials
- Occasional complaints about wait times or staff responsiveness in the broader hospital setting
In patients' words
"Kari Ernst is an amazing provider! She's helped me figure out a good medication regimen... She's very thorough with me! She messaged me back through the patient portal at timely manner when I had questions or concerns."
— Patient review of Kari Ernst, ARNP"Corinne is always so compassionate and caring with our visits... She listened to my concerns and is going to work with me to improve my symptoms."
— Patient review of Corinne Conley, ARNP"I was very impressed with the worst. absolutely uncaring. treated us like we were inconveniencing him."
— Anonymous patient review (MercyOne Dubuque Medical Center)More clinics in Dubuque
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