CGH Medical Center - Discover Dixon
Rheumatology • Dixon, IL
Ratings by platform
- Illinois Hospital Report Card: 66% of patients reported high satisfaction (HCAHPS data)
- Healthgrades: 70% of patients rated 9 or 10; 64% would recommend
- U.S. News & World Report: 3 out of 5 stars (Patient Experience Score)
What patients say
Patients praise
- Knowledgeable and capable medical providers
- Compassionate and kind care reported by some patients
- Efficient and quick lab services
- High level of willingness to recommend among a significant portion of patients
Common complaints
- Reception staff reported as impatient or rude in certain departments
- Concerns about staff professionalism and patient privacy in waiting areas
- Occasional scheduling or appointment management issues
In patients' words
"The doctors themselves are both capable and knowledgeable, but the reception staff for rheumatology are impatient, rude, and tend to talk over their patients."
— LocalityBiz review"I felt the CGH staff were very kind and accommodating for anything I needed. I walked out after I was discharged and felt reinvigorated because of my experience."
— CGH Communique newsletterMore clinics in Dixon
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