Dillon Clinic

Patients praise

• Individual physicians or NPs are occasionally praised for knowledge, empathy, and listening skills
• Some patients found the facility or care team helpful and professional for specific visits
• Generally positive feedback on cleanliness and modern facility aspects in select urgent care contexts

Common complaints

• Long waiting times for appointments and ER services
• Concerns regarding staff professionalism and rudeness from front desk or nursing staff
• Communication issues, including difficulty scheduling, poor phone etiquette, and failure to follow up
• Inconsistent or poor care experiences with certain nurse practitioners or PAs
• Administrative errors, such as lost paperwork or incorrect patient information