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Assisted Living Facility • Dillon, MT
Ratings by platform
- CMS (Medicare.gov): 1/5 (Overall CMS Rating) (17 formal complaints recorded since 2023)
- Google Reviews: 3.5/5 (13 reviews)
What patients say
Patients praise
- Occasional mentions of therapy services helping residents make tangible gains in recovery
Common complaints
- Chronic understaffing, heavy reliance on travel nurses and aides
- Concerns regarding administrative leadership and staff turnover
- Facility cleanliness and maintenance issues, including reports of odors and outdated facilities
- Poor communication and unresponsiveness from staff, including nurses and social workers
- Safety concerns related to resident care, medication errors, and infection prevention
- Formal complaints regarding abuse, neglect, and theft reporting procedures
In patients' words
"The facility is chronically understaffed, with roughly 95% travel nurses and aides, and townspeople warn about this place."
— Seniors.fyi"The building is dirty and smells, looking as if nothing has been updated since the 1960s."
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