Heartview Foundation: Addiction treatment in Bismarck, Cando, and ...

Patients praise

• Many patients credit the program with saving their lives and providing a new start.
• Staff members, particularly those who are in recovery themselves, are often praised for their non-judgmental support.
• Helpful and dedicated administrative staff, especially when navigating insurance challenges.
• Appreciation for holistic offerings and specific programs like equine therapy.

Common complaints

• Difficulties with admission processes and scheduling, sometimes leading to last-minute turn-aways despite prior communication.
• Concerns about the cost of treatment and challenges for those paying out-of-pocket or with limited insurance.
• Mixed feedback on counseling quality and a perceived over-reliance on group sessions rather than individual support.
• Specific negative interactions with certain staff members regarding communication or perceived lack of empathy.