Dickinson, ND - Black Hills Orthopedic & Spine Center
Sports Medicine • Dickinson, ND
Ratings by platform
- Orthopedic Reviews: The practice holds a high general rating on Orthopedic Reviews (4.99/5), though this likely reflects aggregated data for the entire organization rather than the Dickinson location specifically. (Yelp shows 22 reviews for the center (primarily Rapid City location).)
What patients say
Patients praise
- Some patients reported positive experiences with individual doctors and nurses.
Common complaints
- Issues with the billing department, including payment processing problems and poor communication.
- Reports of unprofessional and rude behavior from front desk staff.
- Allegations of being solely profit-driven and lacking compassion.
- Complaints regarding misinformation about insurance coverage leading to unexpected costs.
- Concerns about lack of responsiveness from administrators regarding patient issues.
In patients' words
"It's the billing department that earns Black Hills orthopedic 1 star... The third time the woman started yelling and began threatening me, even though I was making my payments."
— TrustReviewers.com"Buyer beware! The front desk staff told me they accepted my insurance and charged me a copay. I then find out that they did NOT accept my insurance and I in turn got slammed with a huge bill."
— TrustReviewers.comMore clinics in Dickinson
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