West Texas Pediatrics: Pediatric Care
Pediatrics • DeSoto, TX
Ratings by platform
- Birdeye (West Texas Pediatrics, Lubbock): 4.6 out of 5 stars (98 reviews)
- WebMD Care (Dr. Thomas Deacon, DeSoto): 4.5 out of 5 stars (15 ratings)
- Vitals (Dr. Thomas Deacon, DeSoto): Variable (includes negative feedback) (14 ratings with 6 written reviews)
What patients say
Patients praise
- Doctors praised for being caring, knowledgeable, and professional
- Staff often noted as friendly and helpful, particularly the nursing team
- Welcoming, kid-friendly, and inviting office environment
- Effective and prompt follow-up care for referrals and illnesses
- Strong appreciation for the nurse advice line and after-hours services
Common complaints
- Rudeness and lack of helpfulness from front office/check-in staff
- Poor organization and communication after changing service providers
- Staff perceived as overworked with large caseloads
- Negative or insensitive experience during clinical interactions regarding specialized needs
In patients' words
"I love their staff especially our doctor. Awesome, caring Doctors and nurses!"
— Birdeye User Review"I love Dr. Longshow but had the worst experience checking in. The lady who checked me in at the front desk was very rude and not helpful at all."
— LocalityBiz User Review (Children's Health Primary Care DeSoto)"Dr Deacon's behavior towards my autistic son was heartbreaking. He treated him like an insect specimen in the lab and kept avoiding any physical contact with him."
— Vitals User Review (Dr. Thomas Deacon, DeSoto)"Dr. Landry takes her time to listen to all of my concerns and works for getting an accurate diagnosis. We always leave with a plan of care that has my girls feeling better and gives me peace of mind."
— LocalityBiz User Review (West Texas Pediatrics, Lubbock)More clinics in DeSoto
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