Desoto, TX | CenterWell Senior Primary Care

Patients praise

• warm and welcoming atmosphere reported by some patients
• praise for specific staff members for personalized attention and care
• general satisfaction from patients who feel well-cared for during their visits

Common complaints

• difficulty scheduling appointments and long wait times
• perceived lack of urgency or responsiveness for urgent medical needs
• frustration with call centers and inability to speak directly with the office
• concerns regarding staff professionalism and customer service interactions
• discrepancies between advertised services and patient experience