Pleasant Valley Nursing and Rehab Center : Award Winning ...
Skilled Nursing Facility • Derry, NH
Ratings by platform
- Medicare.gov / CMS: 4 stars (out of 5) CMS Overall Rating (64 Google reviews)
- Seniors.fyi: 4.1 out of 5 stars (71 reviews)
What patients say
Patients praise
- Effective and well-regarded rehabilitation programs
- Many reports of compassionate and attentive nursing staff
- CMS overall 4-star rating indicating quality care above average standards
- Internal recognition and awards for staff attendance and compassionate caregiving
Common complaints
- Reports of chronic understaffing, especially on weekends
- Inconsistent cleanliness and hygiene standards
- Occasional poor communication during medical emergencies
- Mixed feedback regarding food quality and variety
- Allegations of high staff turnover affecting care quality
In patients' words
"Pleasant Valley Nursing and Rehab Center receives high praise for its attentive, compassionate nursing staff and effective rehabilitation services... However, there are recurring, serious concerns regarding understaffing, particularly on weekends, as well as occasional reports of poor cleanliness and inadequate communication during medical emergencies."
— EveryPlace"They called Pleasant Valley a horrible place, citing significant staff turnover, not clean conditions, and subpar or inhumane care."
— Seniors.fyi"What a great place Pleasant Valley. My Mom is a current Res. and is very happy. Skillful, compassionate staff. clean rooms, delicious meals served with smile ..."
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