
Welcome to DMC - DMC Primary Care - Official Site
Primary Care • Derry, NH
Ratings by platform
- DMC Primary Care Official Site: 4.71/5 (official internal survey) (27,727 ratings (official internal survey))
- Trustindex.io: 4.2/5 (Over 614 customers)
- Apple Maps: 1.9/5 (65 ratings)
What patients say
Patients praise
- Professional and friendly care from some providers
- Efficient and thorough medical services reported by some patients
- Accessibility of services such as online self-scheduling and multiple locations
- Strong internal patient satisfaction scores reported by the practice
Common complaints
- Issues with billing and outstanding balances
- Difficulties with scheduling in-person vs. telephone appointments
- Perceived lack of customer service and responsiveness from staff
- Frustration with behavioral health communication delays
- Reports of long wait times and perceived lack of thoroughness in some interactions
In patients' words
"Derry Medical Center never lets me down. They’re efficient, professional and friendly. Dr Dreffer really listens to his patients."
— Trustindex.io Review"After 20+ years with this practice, it's clear that despite their size, they have completely lost any priority on customer service. Impersonal, arrogant responses show they have grown too big to be helpful."
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