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Urgent Care for Derry, Castle Commons, Windham and Bedford, NH
Emergency Room • Derry, NH
Ratings by platform
- Birdeye (ConvenientMD Windham): 4.3/5 (1,281 reviews)
- Birdeye (Elliot Urgent Care Bedford): 2.9/5 (70 reviews)
- Google (Urgent Care Bedford - Washington Pl): 2.8/5 (53 reviews)
- Solv Health (ConvenientMD Windham): 1.4/5 (12 reviews (on Solv))
What patients say
Patients praise
- Convenient and accessible locations for non-emergency care
- Generally clean and well-organized facilities
- Efficient check-in procedures, particularly when using online systems
- Instances of kind, compassionate, and attentive nursing and medical staff
- Ability to secure quick appointments and timely medical attention for many patients
Common complaints
- Concerns over billing practices, including unexpected fees and double billing for outpatient services
- Inconsistent wait times, with reports of long delays despite advertised speed
- Complaints regarding bedside manner, perceived lack of empathy, or rude staff interactions
- Issues with diagnostic accuracy, including reports of misdiagnosis or failure to identify conditions correctly
- Problems with follow-up communication, such as failing to send prescriptions or not returning calls
In patients' words
"I was charged a $40 doctor fee and then billed separately as a 'hospital outpatient' for the X-Ray... Instead of the negotiated fees my insurance carrier has agreed upon with Elliot, they want to use creative billing... Will never be back."
— Patient review of Elliot Urgent Care (Londonderry)"Total misdiagnosis. Said I had bronchitis, prescribed medication, still had same problem for days, had to go to emergency room and got a diagnosis of heart failure."
— Patient review of ConvenientMD (Windham)"I was able to schedule a time and fill out my paperwork online and be seen relatively quickly. I was in and out of the there in under an hour. They are very efficient."
— Patient review of ConvenientMD (Londonderry)"The nurse I had was kind, compassionate, empathetic, and an amazing listener. Girl deserves a raise! Sadly the review here does not reflect her performance because regrettably a large portion of a patients POV on care also comes from the Dr./primary provider. This is where everything went to shit."
— Patient review of Elliot Urgent Care (Bedford)More clinics in Derry
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