Urgent Care - HCA HealthONE
Urgent Care • Denver, CO
Ratings by platform
- Birdeye (Aspen Medical Group): 4.2/5 stars (226 reviews)
- Birdeye (CareNow DU Neighborhood): 4.5/5 stars (1,448 reviews (Google/Facebook/Birdeye))
- CMS HCAHPS (HCA HealthONE Rose): 3/5 stars (489 patient surveys)
What patients say
Patients praise
- Friendly and professional staff and medical providers
- Clean and well-maintained facilities
- Convenience of locations and extended hours
- Positive experiences with specific doctors and nurse practitioners
- Efficient care once seen by a provider
Common complaints
- Wait times and delays in care
- Perceived lack of communication between staff members
- Frustration with administrative policies and appointment scheduling
- Concerns about thoroughness of medical history intake
- Patient complaints regarding staff professionalism or empathy in specific instances
In patients' words
"This 'care provider' forced her to re-schedule. My wife's condition is not an emergency, but urgent. So much for: 'I believe each patient deserves to receive the highest quality care from a compassionate and understanding physician.'"
— Birdeye Review"Today I called needing to be seen... informed me it was best to do an online check in as the wait was 3plus hours. Everyone was kind and the building is very clean. I found it odd that there was no medical history intake."
— Birdeye Review"They failed to cross reference. This place is slow and incompetent... Sad service and communication between all staff members."
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