Primary Care at Denver Health
Primary Care • Denver, CO
Ratings by platform
- Yelp (Denver Health Medical Center): Not stated; review count 288 (288 reviews)
- top-rated.online (Denver Health: Park Hill Family Health Center): 2.8/5 (71 reviews)
- US News Health (Denver Health Medical Center): 88% willing to recommend (Not stated)
- Momentary Labs / CMS HCAHPS (Denver Health & Hospital Authority): Overall star rating 3/5; 68% would definitely recommend (2,460 patient surveys completed)
What patients say
Patients praise
- Some patients report positive experiences, including low/no wait and friendly staff (Yelp).
- Provider communication and compassionate, thorough care are praised at Park Hill Family Health Center reviews (4doctors).
- Some externally derived patient-experience measures show relatively high recommendation intent (88% recommend; 68% would definitely recommend).
Common complaints
- Appointment access/phone wait times can be challenging at Park Hill Family Health Center (4doctors).
- General patient-experience complaints include longer waits and perceived low staff responsiveness/communication; hospitalstats and Medicare-derived summaries reflect issues responding quickly, nurse communication, and help requests.
- Reviews also describe billing/care dissatisfaction at at least one Denver Health clinic (Westwood Family Health Center) and very negative Yelp/Top-rated review excerpts.
- Cleanliness and staff responsiveness are cited as negative areas in hospital experience summaries (hospitalstats/momentary).
In patients' words
"“Great experience here. No wait and staff was very friendly and assisting. The only hard part is making an appointment.”"
— Yelp review snippet for Denver Health Medical Center"“Patient care is okay if you can actually get an appointment,” and “challenges with appointment availability and phone wait times.”"
— 4doctors.net intro/review summary for Park Hill Family Health Center"“Westwood is not a place you want to entrust with your health… You will wait at least 90 minutes to see your physician… horrible bedside manner… closes two hours early for a retreat.”"
— localitybiz.com review excerpt about Denver Health: Westwood Family Health Center"“Overall Patient Rating: AVERAGE” and negatives include “Staff doesn't respond quickly when patients need help… Nurses often fail to communicate.”"
— hospitalstats.org Denver Health & Hospital Authority patient ratings summaryMore clinics in Denver
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