Behavioral & Mental Health Services - Denver Health

Patients praise

• Some patient-experience domains are relatively stronger, such as nurse communication (cited as the top strength in CMS HCAHPS summary).
• Denver Health’s behavioral/mental health services are described as offering therapy/programs in both inpatient and outpatient settings for children, adolescents, and adults.

Common complaints

• Overall patient experience is below top-tier, including room for improvement noted in staff responsiveness and communication performance relative to national averages (HCAHPS summary).
• Some public patient review sources show low ratings (e.g., Yelp rating).
• Patient-level complaints/concerns are handled through a formal Patient Relations process, implying that issues are a recurring possibility (not necessarily that behavioral health complaints are frequent).