Greater DeKalb County Behavioral Health Services
Psychiatry • DeKalb, IL
Ratings by platform
- Rehab.com (DUI and Behavioral Health Counseling Services of DeKalb County - Plano, IL): 4.2/5 (5 reviews) (5 reviews)
- Birdeye (Dekalb Community Services Board - Chamblee, GA): 3.9/5 (16 reviews)
- BestRehabs (DeKalb Community Service Board, Georgia): Facebook: 4.4/5 (13 reviews) and Indeed: 3.7/5 (23 reviewers) (Facebook: 13 reviews; Indeed: 23 reviewers)
What patients say
Patients praise
- Some reviewers praise staff/counselors as helpful, caring, and supportive
- Some reviews describe positive outcomes (e.g., feeling better, being treated well)
- Some published assessments indicate relatively strong quality scores and satisfaction in certain programs/settings
Common complaints
- Reports of missed appointments / counselor not showing up and wasted waiting time
- Complaints about staff rudeness/poor handling during crises and being turned away
- Negative remarks about cleanliness/unsanitary conditions and supervision
- Mixed employer/worker sentiment on the DeKalb Community Service Board (context: employee reviews rather than patient reviews)
In patients' words
"“Ron has always been very helpful and pleasant. Will be taking more classes soon.”"
— Rehab.com (review snippet)"“If I could give no stars I would. Spouse had appt and the counselor never showed up. He wasted 3 hours waiting for this guy.”"
— Rehab.com (review snippet)"“First time I came here and somebody need to call the health department… The big security lady was extremely rude… Other than the people being mad… the place is disgusting…”"
— detoxtorehab.com (review snippet)"“All five individuals interviewed reported that they are satisfied with supports and services they are receiving while on the Crisis Stabilization Unit (CSU).”"
— Carelon Behavioral Health report (CSUQR 9-2016)More clinics in DeKalb
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