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Medical Facilities | DeKalb, IL

Primary CareDeKalb, IL

★★★☆☆3.1/5151 reviews across 4 platforms

Ratings by platform

  • U.S. News & World Report: 4 out of 5 stars (Patient Experience) (N/A)
  • Vivian Health: 4.3 out of 5 stars (8 reviews)
  • Yahoo Local: 2.5 out of 5 stars (52 reviews)
  • Seniors.fyi (Bethany Healthcare & Rehab): 3.3 out of 5 stars (91 reviews)

What patients say

Patients praise

  • Professionalism of nursing and clinical staff in hospital settings
  • High recommendation rates in standardized surveys (e.g., 88% willing to recommend hospital)
  • High performing ratings in specific procedures like heart failure and pneumonia care
  • Considerable achievement in billing ethics

Common complaints

  • Issues with staff communication and professional behavior
  • Concerns regarding wait times and appointment scheduling difficulties
  • Negative experiences at specific sub-facilities (e.g., Sleep Health Center, skilled nursing)
  • Reports of poor facility management and understaffing in nursing facilities

In patients' words

"I was so impressed by the courtesy, kindness & professionalism of their staff; everyone from the front desk personnel who helped me upon entering the facility, ..."

Yelp user review for Northwestern Medicine Kishwaukee Hospital

"Worst hospital care ever. No communication from doctors, lie about what medicine is given, they caused painful bleeding bed sores, pneumonia and sepsis infection."

Yahoo Local user review for Northwestern Medicine Kishwaukee Hospital

"The facility is severely understaffed and poorly managed, leading to neglect and communication problems. Residents are left in their own urine for hours because call lights go unanswered."

Seniors.fyi review for Bethany Healthcare & Rehab Center

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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