Northwestern Medicine Primary Care DeKalb | DeKalb, IL
Internal Medicine • DeKalb, IL
Ratings by platform
- Northwestern Medicine official site (for Primary Care DeKalb team): 4.8 stars (1,390 ratings)
- U.S. News & World Report (for Kishwaukee Hospital Primary Care): 4/5 (38 reviews)
What patients say
Patients praise
- High satisfaction with staff professionalism, courtesy, and kindness
- Physicians receive high individual ratings (e.g., 4.8/5)
- Strong institutional ratings (Kishwaukee Hospital recognized for quality)
Common complaints
- Concerns regarding focus on billing and profits over patient care
In patients' words
"Shame on NW medicine for only caring about billing codes and profits not the patient... complaint (patient relations department) and my issue was fixed that day."
— Yelp"I was so impressed by the courtesy, kindness & professionalism of their staff; everyone from the front desk personnel who helped me upon entering the facility..."
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