Dedham | Adult Primary Care | Pediatrics - Atrius Health
Pediatrics • Dedham, MA
Ratings by platform
- Nutrifinder: 2.8/5 (77 reviews)
- Yelp: Generally low/mixed (83 reviews (Yelp))
- Apple Maps: 2.2/5
- ProviderSpark (citing Google): 3.2/5 (117 reviews (Google))
What patients say
Patients praise
- Convenient location and access to services
- Some patients report positive experiences with specific individual clinicians and helpful support staff members
- Availability of diverse services including lab work and specialty care at one location
Common complaints
- Difficulties with appointment management and scheduling, including unexpected rescheduling and long wait times
- Issues with administrative and support staff communication and accessibility, such as unanswered portal messages and phone hold times
- Complaints regarding perceived unprofessional behavior and poor bedside manner from some clinicians
- Concerns about billing accuracy and insurance-related processes
In patients' words
"The providers I’ve seen here have left a lot to be desired when it comes to treating patients as humans... Would be one star but the support staff have been pleasant."
— LocalityBiz review"The administrative end of this practice is run extremely poorly. I have repeatedly been left on hold, messages and requests for medication renewals via the online portal have gone unanswered, and any every attempt to address this directly with staff has been a complete dead end."
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