Otolaryngology | Springfield Clinic Medical Specialties
Ear, Nose and Throat (Otolaryngology) • Decatur, IL
Ratings by platform
- Birdeye (Springfield Clinic MOHA Decatur): 3.3/5 stars (4 reviews)
- Vitals (Dr. Stephen J. Chadwick): 2.3/5 stars (7 ratings with 1 written review)
What patients say
Patients praise
- friendly and professional nursing staff
- some patients report thorough medical care
Common complaints
- long wait times
- rudeness and lack of professionalism from front desk staff
- issues with billing and insurance coverage communication
- difficulty scheduling appointments
- dismissive attitude from some providers
In patients' words
"The staff here are rude and very judgmental and often seems irritated... Not friendly at all extremely rude and unprofessional. Hated everything about my visit."
— Birdeye review"I waited 1 hr and 25 min. There was no appology from him. It was difficult to follow explanations with medical terms I was not familiar with."
— Vitals review for Dr. Stephen J. ChadwickMore clinics in Decatur
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