Michigan Institute for Neurological Disorders (MIND)
Neurology • Dearborn, MI
Ratings by platform
- BirdEye: 3.2/5 stars (340 reviews)
- Yelp: 2.1-2.4/5 stars (56-69 reviews)
- Healthgrades: 2/5 stars (2 reviews)
What patients say
Patients praise
- Supportive and knowledgeable clinical staff and nurse practitioners
- Some providers described as thorough, attentive, and good listeners
- Modern and clean new facility environments (e.g., Riverview location)
- Effective treatment for specific conditions like chronic migraines
Common complaints
- Difficulties scheduling appointments and office communication (e.g., long wait times, unresponsive phone system)
- Perceived lack of bedside manner or dismissiveness from some providers
- Concerns regarding administrative unorganization and prescription refill delays
- Negative experiences with billing and cancellation policies
In patients' words
"My first time visiting and it was very pleasant. The front desk ladies were attentive and polite. ... I am truly glad I chose this office for my EMG test."
— 4doctors.net"I scheduled a December appointment during the summer only to arrive at the Dearborn Heights office on the day only to be told I canceled. I tried to explain I didn’t cancel. The receptionist wouldn’t budge..."
— Healthgrades"Absolutely horrible experience! Medical staff are ignorant, uncooperative, and completely and utterly unorganized! ... The only saving grace of this institute is the front desk receptionist."
— BirdEye/Google ReviewsMore clinics in Dearborn
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