Urgent Care Center
Urgent Care • Dartmouth, MA
Ratings by platform
- Boston Consumers' Checkbook (Southcoast Health Urgent Care): Varied/High (Consumer ratings for 'very good'/'excellent') (26 reviews)
- Boston Consumers' Checkbook (Hawthorn Urgent Care): Varied/High (Consumer ratings for 'very good'/'excellent') (40 reviews)
- Birdeye (Southcoast Health Urgent Care): 2.8/5 (170 reviews)
- Birdeye (Dartmouth Hitchcock Medical Center): 3.3/5 (737 reviews)
- Birdeye (Dartmouth Hitchcock Clinics Heater Road): 1.4/5 (108 reviews)
What patients say
Patients praise
- Exceptional quality of care and thoroughness by specific providers
- Kindness and compassion from medical staff
- Short and manageable wait times at certain urgent care locations
- Effective bedside manner and attention to patient well-being
Common complaints
- Inconsistent care quality (described as hit or miss)
- Administrative and billing issues, including unexpected charges
- Difficulties with appointment management, cancellations, and long wait times for follow-ups
- Staff communication and responsiveness concerns at specific locations
In patients' words
"This place is hit or miss. If you get Dr. Chen, then you've hit the jackpot. He's a terrific doctor. He'll go the extra mile to make sure you are taken care of."
— Yelp (Hawthorn Medical Urgent Care)"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it. They cancel appointments you have to book out months in advance and give no notice."
— Birdeye (Dartmouth Hitchcock Medical Center review)More clinics in Dartmouth
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