Heart and Vascular Center | DHMC and Clinics
Cardiology • Dartmouth, MA
Ratings by platform
- Birdeye (Aggregate of Google/others): 3.3/5 stars (737 reviews)
- Yelp: 2.1/5 stars (160 reviews)
- Birdeye (Nashua Cardiovascular Medicine): 5/5 stars (1 review)
- US News Patient Experience (Cardiologists): 5/5 stars (3 reviews)
What patients say
Patients praise
- National recognition and high rankings for cardiovascular care by US News & World Report and Becker’s Hospital Review
- Access to innovative technology, clinical trials, and advanced medical expertise
- Reports of some individual positive experiences with specific nursing or medical staff
Common complaints
- Dissatisfaction with administrative processes, including difficulty scheduling, long hold times, and canceled appointments
- Reports of understaffing and perceived lack of attentive bedside care
- Concerns regarding billing practices, specifically unexpected charges for lab services
- Instances of perceived poor communication or lack of competence in specialized care
- Concerns regarding patient privacy and facility environment during hospital stays
In patients' words
"Some of the providers that have taken over for experienced doctors who have retired are not competent and do not have the judgement to consult with someone who is when they are unable to treat a case."
— Top Rated Local review"They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns."
— Birdeye review"So understaffed it's horrible. Had a major surgery almost 2 years ago and had nothing but trouble getting in touch with them prior to and after surgery."
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