Danville - Compleat Kidz
Speech Therapy • Danville, VA
Ratings by platform
- Google Reviews (via Triangle for Parents): 4.4 out of 5 stars (based on 7 reviews) (7 reviews mentioned for general company therapy services)
What patients say
Patients praise
- Reports of caring and qualified staff at some locations
- Perceived improvements in child communication and interaction in some cases
- Responsiveness of staff in initial scheduling at some locations
Common complaints
- Medicaid investigation into billing practices and clinical necessity of therapy hours
- reports of waking children from naps to continue billing for services
- safety concerns and police reports of child abuse at clinics
- workplace complaints regarding poor management, high staff turnover, and lack of support
- allegations of prioritizing profit over patient care or employee well-being
In patients' words
"North Carolina’s Medicaid program has opened an investigation into Compleat Kidz... after The New York Times shared findings that the company woke napping preschoolers after seven minutes so it could keep billing, prescribed therapy beyond what some children needed, and drew a dozen police reports of child abuse across its clinics."
— Breaking News ABA"The clinic is dirty, often we lack the basic necessities to provide adequate care for our learners... Managment does not support techs. When parents complain or come to them with issues they WILL throw techs under the bus."
— Indeed (Employee Review)More clinics in Danville
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Patients praise: Personalized one-on-one therapy sessions · Therapists described as kind and compassionate.
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Patients praise: Many patients praise physicians for being thorough, compassionate, and knowledgeable · Strong appreciation for providers who take the time to listen to concerns and explain complex health information clearly.
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